Terms of Service

1. Acceptance of Terms

By accessing and using the Bright Archive website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at bright-archive.com and our smart home services provided by Bright Archive, a company registered in England and Wales.

2. Company Information

3. Description of Services

Bright Archive provides comprehensive smart home solutions including:

• Home automation system design, installation, and configuration
• Security system installation and monitoring
• Energy management solutions
• Voice control system integration
• Professional installation and setup services
• Ongoing technical support and maintenance
• Consultation and advisory services

4. Website Use and Restrictions

4.1 Permitted Use

You may use our website for lawful purposes only. You agree to use the website in accordance with these Terms and all applicable laws and regulations.

4.2 Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose or activity
• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit any harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the website's operation or security
• Collect or harvest user information
• Use automated systems to access the website

5. Service Terms and Conditions

5.1 Consultation and Quotation

• Free initial consultations are subject to availability
• Site visits may be required for accurate quotations
• Quotations are valid for 30 days from issue date
• Final pricing may vary based on site conditions

5.2 Installation Services

• Installation work will be performed by certified technicians
• Customer must provide suitable access to the property
• Installation times are estimates and may vary
• Additional charges may apply for unforeseen complications

5.3 Equipment and Products

• All equipment remains our property until full payment
• Products come with manufacturer warranties
• We reserve the right to substitute equivalent products
• Customer is responsible for equipment after handover

6. Payment Terms

6.1 Pricing and Fees

• All prices are quoted in British Pounds (GBP)
• Prices include VAT where applicable
• Additional costs may apply for complex installations
• Travel charges may apply for locations outside our service area

6.2 Payment Schedule

• 50% deposit required upon contract signing
• Remaining balance due upon completion
• Payment terms: Net 30 days for commercial clients
• Late payment charges: 1.5% per month on overdue amounts

6.3 Accepted Payment Methods

• Bank transfer (preferred method)
• Credit and debit cards
• Corporate purchase orders (approved accounts)
• Cash payments (under £10,000)

7. Warranties and Guarantees

7.1 Service Warranty

• 12-month warranty on installation workmanship
• Warranty covers defects in installation only
• Excludes damage from misuse or normal wear
• Customer must report issues within reasonable time

7.2 Product Warranties

• Manufacturer warranties apply to all products
• Warranty periods vary by product and manufacturer
• We facilitate warranty claims but are not liable for manufacturer defects
• Extended warranties available for additional cost

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the contract value
• We are not liable for indirect or consequential damages
• We are not liable for business interruption or lost profits
• We are not liable for third-party products or services
• Customer must notify us of any issues within 30 days

8.1 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, strikes, or supply chain disruptions.

9. Intellectual Property

9.1 Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of Bright Archive or our licensors and is protected by copyright and intellectual property laws.

9.2 Trademarks

Bright Archive and our logo are trademarks of our company. You may not use our trademarks without our prior written consent.

9.3 User Content

Any content you submit to us (reviews, photos, etc.) may be used by us for marketing purposes. You represent that you have the right to submit such content.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

10.1 Data Security

• We implement appropriate security measures to protect your data
• We comply with applicable data protection regulations
• We may process your data for legitimate business purposes
• You have rights regarding your personal data as outlined in our Privacy Policy

11. Cancellation and Refunds

11.1 Customer Cancellation Rights

• 14-day cooling-off period for residential customers
• Cancellation must be in writing
• Work already completed will be charged
• Custom products cannot be returned

11.2 Our Cancellation Rights

We may cancel or suspend services if:

• Payment is not received when due
• Customer breaches these Terms
• Installation becomes impossible or unsafe
• Required permits are not obtained

12. Dispute Resolution

12.1 Informal Resolution

We encourage customers to contact us directly to resolve any issues. Most problems can be resolved through direct communication.

12.2 Formal Complaints

Formal complaints should be submitted in writing to our registered address. We will acknowledge receipt within 5 business days and provide a response within 28 days.

12.3 Alternative Dispute Resolution

If we cannot resolve a dispute directly, we are willing to participate in mediation or other alternative dispute resolution processes.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

For significant changes, we will provide notice through:

• Email notifications to registered customers
• Prominent notices on our website
• Direct communication for active service contracts

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

16. Entire Agreement

These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and Bright Archive regarding the use of our website and services.

17. Contact Information

If you have questions about these Terms of Service, please contact us: